Within just 3 months of implementing Cleverly’s Triage, Automations, and Agent Assist solutions, Dashlane could already see its support team become more efficient. Triage allowed Dashlane to automatically categorize and segment customer requests into 128 categories, which improved and accelerated the routing process to the right agents or teams to best handle them. With Agent Assist, Dashlane is now able to use AI to recommend the best procedures and macros to agents directly on Zendesk, resulting in a reduction of ticket handling time and boosting productivity. Cleverly’s non-invasive presence directly on Zendesk was key for agents to maintain existing workflows and not have to change how they already worked on their help desk. “Navigation is super-easy. Less than 5 minutes to train a new agent on it.” Additionally, new agents’ ramp-up times are faster thanks to accurate and reliable suggestions. Dashlane is also using Automations to provide a first, automated reply to customers’ most common requests, with a good percentage of them being solved this way. As a result, Dashlane has seen a reduction both in ticket volume and response time, as Automations minimize agent involvement in ticket resolution.