Agent Assist

Improve agent productivity by 30%

Empower your team with contextual information and replies that will help them reach their potential

AI-powered Human Augmentation is the key for agents to get the information they need at all times to handle each customer request. Agents feel more confident in the answers they provide, especially while working remotely.

Ensure consistent request handling across support teams

By suggesting the most relevant reply procedures and macros, your customers’ questions are resolved with consistent and accurate replies, no matter who they talk to. Macros reflect the best possible answer to each customer request category, but they still leave room for agent customization to make sure all answers are personal.

Cleverly Agent Assist  Highlights

Contextual resolution procedures

Integrate resolution procedures into the help desk you are using and present agents with all the steps they need to follow to handle a customer request while complying with internal business processes. Our customer service agent assist solution frees your team from having to work with multiple applications opened and search endless folders with outdated information, improving their productivity.

Accurate reply suggestions

Suggested reply templates help agents answer customers’ requests faster. The Cleverly Smart Assist engine uses the previous history of replies (with a focus on the ones with positive CSAT scores) to suggest the most relevant macros for each case. Writing the same reply over and over shouldn’t be the way to answer tickets. Let agents focus on adding a personal touch to every interaction instead of searching for information.

Seamless integration with your help desk

Cleverly Smart Assist integrates seamlessly with your help desk of choice, showing agents both the procedure and reply suggestions and removing the need to look for information elsewhere. All the benefits of Cleverly are delivered with one-click integration with Zendesk, Salesforce, Freshdesk, and Intercom.

Business Cases

“Bizay triples template usage and generates knowledge base in 6 languages with Cleverly”

Bernardo Marques
Bizay
Bizay building lobby.

“Decathlon handles peak season customer service in e-commerce with Cleverly”

Débora Rafael
Decathlon
Decathlon office.

“Gametime implements strategic workflows reducing ticket volume by 15% with Cleverly”

Jon Braga
Gametime
Team meeting with computer at office.
Guide

Cleverly Assist

Cleverly Assist: empowering your team with contextual information and replies