Automations

Automate repetitive, one-touch resolution tickets

Deliver instant support to your customers with strategic Customer Service automation based on data-driven insights.

Enable team productivity and customer satisfaction with Customer Service triage that instantly routes and prioritizes revenue drivers. Give your agents the peace of mind they need, making sure they are working on top-priority requests.

The fastest to deploy AI-powered Customer Service automation

Cleverly delivers a fully trained platform customized to your business needs in less time than other solutions on the market. Complex model training is taken care of so that you can see the business impact in no time. Reduce agents’ workload with customer service automation, eliminating repetitive tasks and making your operations more efficient.

Cleverly Agent Automations  Highlights

Automatic replies

Reduce first reply times by automating replies to your customers’ most common questions with accurate content. Even if an issue needs more than one interaction to get solved, your customers won’t need to wait for a first reply. Reduce repetitive work and increase agent motivation by allowing your agents to focus on requests where they really make a difference.

Smart routing and prioritization

In addition to automated replies, you can define Automations to set request priorities, manage SLAs for certain types of tickets, route requests to specific teams or agents, or close spam messages. Decrease turnover due to agents feeling overwhelmed by high volumes of customer requests, by better organizing their work.

Deep workflow integration

Automations with Cleverly are strategic and tailored to your business needs. We make it easy to define complex workflows based on custom fields while keeping them compatible with your native help desk. Adding an AI-layer to your help desk will improve team efficiency by 35% by eliminating manual work.

Business Cases

“Gametime implements strategic workflows reducing ticket volume by 15% with Cleverly”

Jon Braga
Gametime
Team meeting with computer at office.

“Decathlon handles peak season customer service in e-commerce with Cleverly”

Débora Rafael
Decathlon
Decathlon office.

“Cleverly’s AI accuracy is over 90% which is not common. And that is important for us as we don’t want AI to hurt our brand”

Shalini Choudhary
Dashlane
Guide

Cleverly Automations

Cleverly Automations: automating repetitive tasks with strategic, data-driven insights