Triage

Keep your workload organized with triage intelligence

Automatically tag incoming requests with the aid of an industry-leading taxonomy to keep your workload organized.

Enable team productivity and customer satisfaction with customer service triage that instantly routes and prioritizes revenue drivers. Give your agents the peace of mind they need, making sure they are working on top-priority requests.

Organize agents' workload and manage your support queues effectively

After labeling your customers’ incoming requests, Triage allows you to prioritize, filter, and route them to the right person or team according to predefined conditions. The automatic labeling process using neural networks and the latest AI capabilities leaves no room for mistakes and helps you organize your work, including escalations to other teams.

Cleverly Agent Triage  Highlights

Tailored taxonomy based on data

Setting up case categorization and finding the right balance between being specific enough with an easy-to-learn system for your agents is an art. Triage combines a data-driven approach with our industry-leading knowledge to define a fitting taxonomy for your business.

Actionable case categorization

By following a data-driven approach with the focus of defining a taxonomy that you can act on, we make sure case classification is actionable. Business rules such as routing cases to teams, escalations, closing tickets automatically, or filtering out spam can be easily achieved.

A trained model adapted to you

We use your taxonomy as a base and train our models with your business’s historical data. We periodically synchronize case data as well, to keep training and improving our classification models.

Business Cases

“Cleverly’s AI accuracy is over 90% which is not common. And that is important for us as we don’t want AI to hurt our brand”

Shalini Choudhary
Dashlane

“Bizay triples template usage and generates knowledge base in 6 languages with Cleverly”

Bernardo Marques
Bizay
Bizay building lobby.

“Gametime implements strategic workflows reducing ticket volume by 15% with Cleverly”

Jon Braga
Gametime
Team meeting with computer at office.
Guide

Cleverly Triage

Organizing work with real-time, actionable classification that scales